Introduction
The Canberra Services Club is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use this website.
Information We Collect
We may collect personal information through the following means:
- Contact form submissions — your name, email address, phone number (if provided), enquiry type, and message content
- Website analytics — anonymous usage data such as pages visited, time on site, browser type, and approximate geographic location (when Google Analytics is active)
- Cookies — essential cookies required for website functionality and security
How We Use Your Information
Personal information collected through this website is used for the following purposes:
- Responding to your enquiries and correspondence
- Communicating Club news, updates, and membership information (where you have opted in)
- Improving the website and user experience through aggregated, anonymised analytics
- Complying with legal obligations
Third-Party Services
This website uses the following third-party services that may collect or process your data:
- Cloudflare — provides website hosting, content delivery (CDN), SSL encryption, and security services. Cloudflare may collect technical data such as IP addresses for security and performance purposes. Cloudflare Privacy Policy
- Cloudflare Turnstile — provides spam protection on our contact form. Turnstile may process browser-level signals to verify human visitors. Cloudflare Privacy Policy
- Formspree — processes contact form submissions. When you submit the contact form, your data is transmitted to and stored by Formspree. Formspree Privacy Policy
- Google Analytics (GA4) — when active, collects anonymous website usage statistics including pages visited, session duration, and approximate location. No personally identifiable information is collected. Google Privacy Policy
- Facebook — this website links to the Club's Facebook page. Any interaction with Facebook is governed by Meta's Privacy Policy
- Instagram — this website links to the Club's Instagram page. Any interaction with Instagram is governed by Instagram's Privacy Policy
Cookies and Tracking
This website uses the following types of cookies:
- Essential cookies — required for Cloudflare security and website functionality
- Analytics cookies — used by Google Analytics (when active) to collect anonymised usage data
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
Data Security
This website is hosted on Cloudflare Pages with SSL/TLS encryption enabled on all pages. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is completely secure.
Data Retention
Contact form submissions are retained for as long as necessary to respond to your enquiry and for reasonable administrative purposes. Anonymised analytics data is retained in accordance with Google Analytics' standard data retention policies.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or out-of-date information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of any marketing communications
To exercise any of these rights, please contact us via the contact form.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact and Complaints
If you have any questions about this Privacy Policy, or if you wish to make a complaint about how your personal information has been handled, please contact us via the contact form on this website.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Last updated: April 2026
